Digital eCommerce Solution

"We recently engaged with a Valorem First client to support the implementation of a Digital eCommerce Solution. To ensure it had the maximum impact for our client’s customer base we adopted the following 7 Step principle in ensuring its successful delivery."

1. Know the client’s business – It’s important to understand what the client does, who they’re trying to reach, and what makes them unique. That way, we helped create an online store that fits their customers’ needs perfectly.
   

2. Make it user-friendly – A website that’s easy to use and navigate is a must-have for any online store. We made sure it was easy for customers to find what they were looking for, buy it, and check out smoothly providing a slick and effective user experience.
   

3. Digital channels offer lots of options – We made sure customers had the right balance around the variety of options around product types, payment or shipping so they can decide how the solution fits their needs.
   

4. Keep it secure – Customer information is paramount and needs to be kept safe. As such we also give insight not just into the solution security but also into the security measures around associated data points and infrastructure.
   

5. Integrate with what they’ve got – Understanding the existing system architecture and business process is key to ensuring the online store fits in nicely with how the business currently operates and minimizes disruption.
   

6. Cultural Adoption – Implementing new technology can have both a positive and negative effect on staff. It was key therefore to be transparent on the business goals for change and take onboard the teams’ feelings on how to achieve by gleaning their insight and thereafter supporting and training them on agreed approaches to change. This made it much easier to adjust to new ways of working with more productivity, helping improve the workplace and the customers' user experience at the same time.
   

7. Support all the way – Digital transformation is a journey and not a project because it involves a continuous and ongoing process of evolving and adapting to meet staff and clients' needs. As such, we didn’t finish our engagement at rollout and are with our client for as much or as little as they need as they continue to grow.