Managed IT & Digital Support Services

Keep Your Technology Running Flawlessly

Transform from reactive IT firefighting to proactive prevention. Our comprehensive support services ensure your technology and digital assets run smoothly, keeping your team productive and secure.

24/7 Proactive Monitoring Active

Why Choose Our Managed IT Services?

How we go the extra mile? We don't just offer a managed service—we offer a service that truly integrates with your business and your staff to drive real operational value.

24/7 Proactive Monitoring

Continuous monitoring with automations that resolve issues before you notice them

Vendor Neutral Support

We support any platforms and vendors without forcing changes during onboarding

Out of Hours Support

On-call services ensure support is available whenever you need it most

Human-Centric Support

Our skilled team resolves issues with urgency and empathy

Transparent SLAs

We agree Service Level Agreements with all our clients and report on them monthly

Peace of Mind

Stay focused on your goals while we think ahead for you

Our Comprehensive IT Support Services

From proactive monitoring to expert support, we cover all your IT and digital needs.

Proactive Monitoring

We implement a vast range of monitoring services and automations across your estate to ensure that critical hardware, configurations and services are captured and monitored, with tangible and actionable outputs. When things go wrong, we're already on the case—if it hasn't been automatically resolved already.

Reduce downtime with custom, bespoke monitoring designed for your systems

Key systems monitored for failing hardware or services with swift management before major incidents occur

Security alerts are monitored and actioned around the clock

Configurations for key infrastructure are routinely backed up for speedy recovery

Routine health checks on hardware, applications and users ensure optimal business efficiency

Managed Service Desk

For all technology and digital aspects of your business, from hardware to cloud applications. We undertake a comprehensive onboarding approach to fully understand your business setup and needs, with key focus on documentation and surrounding processes.

Fast response times ensuring reported incidents are promptly dealt with

Reduced productivity losses through expert technical knowledge

Shared documentation ensuring service desk staff truly understand your business

Inclusive managed service offering with transparent pricing based on actual business needs

Continuous Service Improvement

We're continually looking at how your business operates across our support services. Any common occurrences are inspected for root causes that can be minimised, risks are flagged during day-to-day duties, and we work with you ahead of time on end-of-life products and services.

Risk management and ongoing trend analysis across your user base

Routine knowledge base updates keeping documentation current for all

Long-term thinking to prevent future issues before they become problems

Service Delivery Management

When taking a managed service with Valorem First, you'll be assigned your own hands-on Account Manager. They'll work with you, your business and key stakeholders to ensure you receive stellar service, acting as an extension to your business.

Management of service desk staff on your behalf to ensure SLA adherence

Vendor management, saving your staff time with leg work for discussions and negotiations

Monthly service reports and risk management ensuring quality standards

Change management ensuring technical changes are documented, communicated and processed

Our Proven Process

How we transform your IT from reactive to proactive

IT Support Process Cycle - Assessment, Deploy, Monitor, and Optimise

Why Our Process Works

This continuous cycle ensures we're always one step ahead of potential issues. By constantly assessing, deploying, monitoring, and optimising, we create a self-improving system that gets better over time.